Privacy Policy


1. Overview

Thank you for choosing Synergy Alliance Solutions Australia PTY LTD, the company behind BIG POS. Your privacy is important to us. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and store your personal information. It also informs you of your rights and how you can access or correct your information. By using our services or providing your personal information, you consent to the practices described in this Policy.

2. What Kind of Personal Information Do We Collect?

The type of personal information we collect depends on how you interact with us. It may include:

  • Name, email address, phone number, date of birth, and gender
  • Billing and payment information
  • Business or contractor details (e.g., ABN)
  • Device information such as IP address, browser details, geo-location, and cookies
  • Any communications you’ve had with us
  • Photos or other content you upload

We may also collect sensitive information (as defined in the Privacy Act) where necessary, and only with your explicit consent or as permitted by law.

3. How Do We Collect Your Personal Information?

We collect your personal information when:

  • Directly from you including you create a profile or interact with our platform
  • You communicate with us via support channels or social media
  • You engage with our services (e.g., making a purchase or using our POS system)
  • We may also collect information from third parties such as service providers, referrals, or business partners.

4. Why Do We Collect and Use Your Information?

We collect and use your personal information to:

  • Provide manage and improve our services
  • Process and communicate with you about your account or transactions
  • Market our products and services
  • Conduct analytics and business operations
  • Fulfil legal obligations
  • Improve user experience
  • Support recruitment and contractor administration (where applicable)

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Our affiliates, partners, or associated entities
  • Third-party service providers (e.g., IT, marketing, payment processors)
  • Professional advisors and contractors
  • Authorities when required or permitted by law
  • Overseas entities (e.g., Malaysia) where necessary for operations
  • Any other third parties (with your consent)

Data may be transferred to countries outside Australia (e.g., Malaysia). We ensure safeguards are in place.

6. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. These include:

  • Secure databases and encrypted communications
  • Password and access controls
  • Auditing procedures

However, no method of transmission over the Internet is 100% secure. We encourage you to take precautions when sharing your information online.

7. Accessing or Correcting Your Information

You can request to access or correct your personal information by contacting us at info@bigpos.com. We may require identification before processing such requests. If we deny your request, we will provide a reason in writing.

8. Retention and Destruction

Your personal information will be retained for as long as necessary to fulfil the purposes for which it was collected, or as required by law (usually up to 7 years). When no longer needed, we will securely destroy or de-identify the information.

You may unsubscribe from marketing communications via the link in emails or by contacting us.

9. Cookies & Tracking

9.1. Our website uses cookies to enhance user experience and analyse traffic. You may disable cookies in your browser settings.

9.2. Third-party services (e.g., Google Ads) may use cookies for targeted advertising.

10. Third-Party Links

Our website may link to external sites. We are not responsible for their privacy practices.

11. Currency of Transactions

All transactions are processed in Australian Dollars ($). The "$" symbol displayed within the system denotes AUD and does not represent any other currency.

12. Complaints

If you believe your privacy has been breached or have a complaint, please contact us. We will respond within 14 days and aim to resolve your issue within 30 days. If unresolved, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au or call 1300 363 992.

13. Policy Updates

We may amend this Privacy Policy from time to time. Updated versions will be posted on our website. Continued use of our services after changes constitutes acceptance of the updated Policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your information, please contact:

Customer Service Department
Synergy Alliance Solutions Australia PTY LTD (BIG POS)

Phone: (03) 9021 2299
Email: info@bigpos.com
Address: 322 King William St, Adelaide SA 5000